# Best Text Mining Software - 2026 Reviews & Pricing

Source: https://www.softwareadvice.com/category/4785-text-mining/

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# Best Text Mining Software of 2026

Updated July 23, 2026

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Showing 1 - 25 of 49 products

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**Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button.  
  
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**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: Clootrack

[Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/)

5.0

[(16)](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to provide you with actionable CX insights. 150+ Brands including HSBC, Skoda, DBS, Tata Group, Xiaomi and Vivo use Clootrack. Clootrack helps you answer \* What customer experience factors increase your sales? \* Why customers switch from your brand? \* Qualitative insights from Voice of Customer initiatives \* What are the strengths and weaknesses of multitude of emerging competitors in your category?... [Read more](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/)

### Best rated features:

Sentiment Analysis

5.0

Negative Feedback Management

5.0

Multi-Channel Communication

5.0

Communication Management

5.0

### Worst rated features:

Natural Language Processing

3.0

Customizable Reports

4.0

Real-Time Analytics

4.0

[See all features](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#key-features)

### Basic

$25,000.00/year

[See full pricing details](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#pricing-and-plans)

### Product: Thematic

[Thematic](https://www.softwareadvice.com/qualitative-data-analysis/thematic-profile/)

4.93

[(15)](https://www.softwareadvice.com/qualitative-data-analysis/thematic-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Thematic is a text analytics solution that helps enterprises collect and analyze customer feedback from various sources using artificial intelligence (AI) technology. Professionals can utilize the sentiment analysis tool to identify positive/negative responses and highlight contextual themes in comments. Thematic allows businesses to translate received feedback in multiple languages and generate net promoter scores (NPS) based on geographic regions. Managers can segment comments into sub-themes, identify potential issues via loyalty metrics and utilize trend analytics to measure the impact of customer experience (CX) initiatives. Additionally, it lets users share key insights with partners or stakeholders via emails, improving visibility across processes. Thematic comes with an application programming interface (API), which allows enterprises to modify the system and integrate it with various third-party systems. Pricing is available on a monthly subscription and support is extended via live chat, phone and other online measures.... [Read more](https://www.softwareadvice.com/qualitative-data-analysis/thematic-profile/)

### Basic

$2,000.00/month

[See full pricing details](https://www.softwareadvice.com/qualitative-data-analysis/thematic-profile/#pricing-and-plans)

### Product: Caseboard

[Caseboard](https://www.softwareadvice.com/aml/caseboard-profile/)

4.92

[(13)](https://www.softwareadvice.com/aml/caseboard-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Caseboard is a solution specialized in data integration and analysis, whose functionalities improve the processes of criminal investigation, auditing, prevention and the fight against fraud. Based on interaction with various security and anti-fraud agencies, we built a platform with the most modern technology, with a dynamic and friendly interface. Intelligent, intuitive and efficient information is generated in an integrated environment through resources for link analysis, analysis with maps and graphs, integration with social networks, facial recognition and temporal patterns, among others.... [Read more](https://www.softwareadvice.com/aml/caseboard-profile/)

### Best rated features:

Data Mapping

5.0

Storytelling

5.0

Relational Display

5.0

Multiple Data Sources

5.0

### Worst rated features:

Activity Dashboard

3.0

API

3.0

Heatmaps

4.0

[See all features](https://www.softwareadvice.com/aml/caseboard-profile/#key-features)

### Basic

Custom

Pricing available upon request

Preço por licença concorrente

[See full pricing details](https://www.softwareadvice.com/aml/caseboard-profile/#pricing-and-plans)

### Product: Cauliflower

[Cauliflower](https://www.softwareadvice.com/qualitative-data-analysis/cauliflower-profile/)

4.92

[(12)](https://www.softwareadvice.com/qualitative-data-analysis/cauliflower-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Cauliflower is an AI-native insights platform built for market research teams and insights agencies. It brings survey data preparation, quantitative analysis, open-ended text analytics, dashboards, AI-supported exploration, and PowerPoint reporting into one connected workflow, reducing the need to move between SPSS, Excel, separate text analytics tools, BI dashboards, and presentation software. After importing SPSS or CSV files, the platform interprets the dataset semantically. It detects question types such as single choice, multiple choice, open-ended questions, scales, and matrix batteries; identifies demographic and weighting variables; generates item labels and question texts; and organizes the study into logical sections, keeping the underlying dataset intact. For open-ended responses, Cauliflower codes verbatims automatically with a proprietary in-house clustering model, with sentiment analysis, AI-generated summaries, editable codebooks, and support for bring-your-own codebooks. A flexible knowledge layer sits on top of the raw data, so teams can adapt aspects, aspect categories, labels, and interpretation structures without changing the original dataset. For quantitative research, the platform supports cross-tabulation, table books, weighting, automatic base and sample handling, significance testing, and driver analysis. Dashboards offer classic chart types and research-specific visualizations for NPS, tracking studies, brand performance, comparisons, and trend analysis. Flexible filters, preconfigured filter options, variants, and smart search support exploration across questions, segments, markets, brands, and waves. A built-in AI Agent answers questions in natural language, generates charts and dashboard views, and helps refine titles, comments, and summaries. Results can be exported as native PowerPoint charts using a customer's own master template, as well as CSV, Excel, PNG, and PDF files. Cauliflower is EU-hosted and built for GDPR-compliant workflows, with enterprise options such as SSO, on-premise deployment, private cloud, and bring-your-own LLM credentials. Core European languages are supported, with additional languages available on request. Pricing is seat-based and includes AI credits, with a text analytics plan from EUR 19 per seat per month and full platform plans from EUR 49 per seat per month. Viewer licenses are free, and a 14-day free trial is available. Founded in 2019 in Hamburg, Germany, Cauliflower serves enterprises and research agencies across Europe.... [Read more](https://www.softwareadvice.com/qualitative-data-analysis/cauliflower-profile/)

### Best rated features:

Categorization/Grouping

5.0

Quantitative Analysis

5.0

Natural Language Processing

5.0

Predictive Analytics

5.0

### Worst rated features:

Data Visualization

4.0

[See all features](https://www.softwareadvice.com/qualitative-data-analysis/cauliflower-profile/#key-features)

### Single User

€100.00/month

1 user

### Team

€150.00/month

from 50€/month per seat, ideal for collaborative teams (minimum 3 users)

### Enterprise

Custom

Pricing available upon request

Tailored for larger organizations with advanced needs. From 10 Users.

[See full pricing details](https://www.softwareadvice.com/qualitative-data-analysis/cauliflower-profile/#pricing-and-plans)

### Product: Zonka Feedback

[Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/)

4.78

[(68)](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view. Its AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly. Zonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty. Whether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.... [Read more](https://www.softwareadvice.com/market-research/zonka-feedback-profile/)

### Best rated features:

Question Branching

5.0

Anonymous Feedback

5.0

Complaint Monitoring

5.0

Customizable Forms

5.0

### Worst rated features:

Trend Analysis

4.0

[See all features](https://www.softwareadvice.com/market-research/zonka-feedback-profile/#key-features)

### Product: HumanFirst

[HumanFirst](https://www.softwareadvice.com/product/463240-HumanFirst/)

4.91

[(11)](https://www.softwareadvice.com/product/463240-HumanFirst/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

HumanFirst helps teams with any level of technical expertise transform unstructured text and conversation data into customizable training datasets and actionable business insights. It enables users to explore, discover, label, manage and analyze any natural language dataset with machine-learning workflows and real-time feedback. HumanFirst allows organizations to adopt a data-centric approach for NLU applications, including digital IVR, call center AI, sales automation, voice of the customer analytics, chatbots and more. It can streamline the continuous improvement of NLU dataset training to eliminate manual workflows.... [Read more](https://www.softwareadvice.com/product/463240-HumanFirst/)

### Plan

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/product/463240-HumanFirst/#pricing-and-plans)

### Product: ATLAS.ti

[ATLAS.ti](https://www.softwareadvice.com/bi/atlas-ti-profile/)

4.75

[(142)](https://www.softwareadvice.com/bi/atlas-ti-profile/reviews/)

Best for:Customer support

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

ATLAS.ti facilitates analysis of any kind of qualitative data, including text, images, videos, audio, survey responses, geo-data, notes from Evernote, articles from bibliographic reference managers, Tweets from Twitter and comments from social media posts. You can highlight segments of relevant data and attach codes (or tags) to each data segment, and you can even let ATLAS.ti automatically codes your data for you with a host of AI-powered tools that can analyze sentiments, opinions, concepts, and more. Extracting and querying any piece of data is easily done with a click of the mouse and ATLAS.ti also provides a variety of visualization possibilities, including Sankey charts, networks, clouds and bar charts. ATLAS.ti is designed to help anyone make sense of their data; for any area of research and projects.... [Read more](https://www.softwareadvice.com/bi/atlas-ti-profile/)

### Best rated features:

Customizable Reports

5.0

Visual Analytics

5.0

Ad hoc Analysis

5.0

Data Extraction

5.0

### Worst rated features:

Computer Assisted Coding

3.5

Multimedia Support

4.0

Sentiment Analysis

4.0

Statistical Analysis

4.0

[See all features](https://www.softwareadvice.com/bi/atlas-ti-profile/#key-features)

### Pricing Plan

$10.00/month

[See full pricing details](https://www.softwareadvice.com/bi/atlas-ti-profile/#pricing-and-plans)

### Product: SimpleX

[SimpleX](https://www.softwareadvice.com/artificial-intelligence/simplex-profile/)

5.0

[(7)](https://www.softwareadvice.com/artificial-intelligence/simplex-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Generative AI: A Revolution… Except for Your Surveys! 🚀 You’ve tried ChatGPT to analyze your surveys… and the result? A chaotic mess. We get it. Generic AI is great for content creation, but when it comes to real feedback analysis, it just doesn’t cut it. That’s where SimpleDecisions changes the game. We don’t just summarize—we understand, categorize, and quantify your feedback so you can actually use it. Why SimpleDecisions? ✅ Smart Clustering – Automatically groups responses by themes & sentiment. ✅ Precision Over Fluff – No vague AI-generated summaries—just structured, quantified insights. ✅ Adaptive AI – Refine & adjust categorization with human-in-the-loop control. ✅ No-Code Simplicity – Instant analysis, no data science skills required. ✅ GDPR-Compliant & Secure – Your data, your insights, your rules. Still relying on generic AI for text analysis? It’s time to level up. Get real insights with SimpleDecisions!🔥... [Read more](https://www.softwareadvice.com/artificial-intelligence/simplex-profile/)

### Best rated features:

API

5.0

Sentiment Analysis

5.0

Natural Language Processing

5.0

Search/Filter

5.0

### Worst rated features:

Data Visualization

4.0

[See all features](https://www.softwareadvice.com/artificial-intelligence/simplex-profile/#key-features)

### Basic

€17.00/month

[See full pricing details](https://www.softwareadvice.com/artificial-intelligence/simplex-profile/#pricing-and-plans)

### Product: Displayr

[Displayr](https://www.softwareadvice.com/bi/displayr-profile/)

4.76

[(21)](https://www.softwareadvice.com/bi/displayr-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Displayr is a cloud-based reporting and analysis management solution that enables organizations to capture data from different sources, generate analytics and manage data visualization operations via a unified portal. The application allows businesses to design and deploy custom dashboards to streamline customer feedback, pricing research, product development and other processes. Displayr includes collaboration functionality, which enables members across teams to create and edit documents and export them into PowerPoint, Excel or PDF files for sharing. Additionally, it offers various features such as password-protected dashboards, integration with third-party applications, Single Sign-On (SSO), customizable reports, machine learning and more.... [Read more](https://www.softwareadvice.com/bi/displayr-profile/)

### Best rated features:

Statistical Analysis

5.0

Regression Analysis

5.0

Customizable Fields

5.0

Reporting/Analytics

4.7

### Worst rated features:

Customizable Templates

3.0

Real-Time Reporting

4.0

Template Management

4.0

[See all features](https://www.softwareadvice.com/bi/displayr-profile/#key-features)

### Professional

$3,059.00/year

[See full pricing details](https://www.softwareadvice.com/bi/displayr-profile/#pricing-and-plans)

### Product: Deep Talk

[Deep Talk](https://www.softwareadvice.com/customer-experience/deep-talk-profile/)

4.75

[(12)](https://www.softwareadvice.com/customer-experience/deep-talk-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Analyzing customer and employee feedback has become effortless with Deep Talk. This powerful tool can turn various forms of text such as surveys, reviews, chats, and emails into valuable data in just a few clicks. With Deep Talk, you can easily classify and categorize your feedback, identify the sentiment, and gain a deeper understanding of metrics like NPS and CSAT.... [Read more](https://www.softwareadvice.com/customer-experience/deep-talk-profile/)

### Best rated features:

Data Visualization

5.0

Surveys & Feedback

5.0

Data Discovery

5.0

Text Analysis

5.0

### Worst rated features:

Tagging

3.0

Predictive Analytics

4.0

Machine Learning

4.0

[See all features](https://www.softwareadvice.com/customer-experience/deep-talk-profile/#key-features)

### Basic

$90.00/month

[See full pricing details](https://www.softwareadvice.com/customer-experience/deep-talk-profile/#pricing-and-plans)

### Product: Enterpret

[Enterpret](https://www.softwareadvice.com/bi/enterpret-profile/)

4.83

[(6)](https://www.softwareadvice.com/bi/enterpret-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Enterpret is an analytics platform that helps customers to get actionable insights from product feedback. It does this by letting users build roadmaps and dashboards, collecting and visualizing data in real-time, finding patterns in customer comments with natural language processing algorithms, applying machine learning to those patterns to automatically detect recurring issues before they happen, and generating reports about the status of products and user experience.... [Read more](https://www.softwareadvice.com/bi/enterpret-profile/)

### Best rated features:

Data Visualization

5.0

Reporting/Analytics

5.0

Survey/Poll Management

5.0

Reporting & Statistics

5.0

### Worst rated features:

Natural Language Search

3.0

Multiple Data Sources

4.0

Quantitative Analysis

4.0

Data Import/Export

4.0

[See all features](https://www.softwareadvice.com/bi/enterpret-profile/#key-features)

### Product: Wolfram Mathematica

[Wolfram Mathematica](https://www.softwareadvice.com/sales-forecasting/wolfram-mathematica-profile/)

4.62

[(169)](https://www.softwareadvice.com/sales-forecasting/wolfram-mathematica-profile/reviews/)

Best for:Features

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Wolfram Mathematica is a technical computing solution that provides businesses of all sizes with tools for image processing, data visualization and theoretic experiments. The notebook interface enables users to organize documents including texts, runnable codes, dynamic graphics and more. Wolfram Mathematica allows businesses to visualize statistical, financial or geographic information in chart formats such as bar, pie, bubble, sector, histogram and more. It lets users conduct statistical analysis through data smoothing, hypothesis tests, cluster analysis, random sampling and other methodologies. Additionally, the image processing module enables users to create, import and manipulate image properties including brightness, color, alignment and segmentation. Wolfram Mathematica comes with an application programming interface, which lets businesses integrate the system with several third-party solutions. It is available on monthly and annual subscriptions. Support is extended via live chat, phone, documentation and other online measures... [Read more](https://www.softwareadvice.com/sales-forecasting/wolfram-mathematica-profile/)

### Best rated features:

Dashboard

5.0

Neural Network Modeling

5.0

Data Visualization

4.7

Visual Analytics

4.6

### Worst rated features:

Ad hoc Reporting

3.7

Customizable Dashboard

3.8

Self-paced Learning

4.0

[See all features](https://www.softwareadvice.com/sales-forecasting/wolfram-mathematica-profile/#key-features)

### Basic

$335.00one time

[See full pricing details](https://www.softwareadvice.com/sales-forecasting/wolfram-mathematica-profile/#pricing-and-plans)

### Product: Wrench.ai

[Wrench.ai](https://www.softwareadvice.com/customer-advocacy/wrench-ai-profile/)

5.0

[(2)](https://www.softwareadvice.com/customer-advocacy/wrench-ai-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Wrench.ai is an AI-powered customer data platform that helps businesses automate enrichment, research, customer insights, firmographics, and behavioral analytics. Its key features include AI personas and behavioral segmentation, which allows teams to automatically group customers into segments based on attributes and behavior. It provides campaign recommendations that suggest the optimal marketing campaigns to engage each customer segment. The platform offers a lead score feature, that enables companies to identify and prioritize valuable leads. Churn prevention module uses predictive analytics to determine customers that are at risk of churn. Additionally, it provides lifetime customer value (LCV) functionality that lets stakeholders calculate the total value of a customer over a lifetime.... [Read more](https://www.softwareadvice.com/customer-advocacy/wrench-ai-profile/)

### Best rated features:

Website Analytics

5.0

Behavioral Targeting

5.0

Recommendations

5.0

[See all features](https://www.softwareadvice.com/customer-advocacy/wrench-ai-profile/#key-features)

### Product: licili

[licili](https://www.softwareadvice.com/product/449999-licili/)

4.75

[(4)](https://www.softwareadvice.com/product/449999-licili/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

licili is an AI-based text analysis software that helps organizations analyze customer feedback without manual effort. The software caters to a range of industries. It empowers businesses to improve customer satisfaction, strengthen their market position through competitive analysis, and leverage customer feedback for product innovations. The software offers a suite of analysis features. It provides insights into trending topics, key drivers, and sentiment analysis. This uncovers both positive and negative outliers. An advanced relevance analysis ensures the most important customer voices are in focus. licili integrates with users' favorite tools. It allows for flexible, customizable reporting and monitoring. The software is designed to be GDPR-compliant and is hosted in Germany. It offers secure encryption and is trusted by over 500 B2C organizations. licili helps save internal resources and boosts customer satisfaction in the short and long term.... [Read more](https://www.softwareadvice.com/product/449999-licili/)

### Best rated features:

Customer Experience Management

5.0

Visual Analytics

5.0

Search/Filter

5.0

Filtering

5.0

### Worst rated features:

AI/Machine Learning

4.0

Trend Analysis

4.0

Sentiment Analysis

4.0

Reporting & Statistics

4.0

[See all features](https://www.softwareadvice.com/product/449999-licili/#key-features)

### Basic

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/product/449999-licili/#pricing-and-plans)

### Product: DiscoverText

[DiscoverText](https://www.softwareadvice.com/customer-experience/discovertext-profile/)

4.59

[(111)](https://www.softwareadvice.com/customer-experience/discovertext-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

DiscoverText is a cloud-based text analysis tool that helps legal, consumer services, education, government and other sectors gain insights into information from various sources including emails, text files, Facebook, Twitter and more. It lets users utilize API to search or capture data from live feeds and machine learning merged with human intervention to de-duplicate or classify large quantities of unstructured data into structured units. Key features of DiscoverText include filtering, redaction, de-duplication, topic modeling and reporting. The solution allows businesses to redact sensitive information, annotate data and attach memos to datasets or documents for coworkers, improving collaboration among team members. Additionally, users can group near-duplicate results and add filtered documents into buckets, facilitating quick user access. DiscoverText enables data scientists to discover scoring meta values or unique concepts and build topic models to automate data grouping. Pricing is available on request and support is extended via email and online helpdesk.... [Read more](https://www.softwareadvice.com/customer-experience/discovertext-profile/)

### Best rated features:

Text Analysis

5.0

Data Import/Export

5.0

Data Extraction

5.0

Search/Filter

5.0

### Worst rated features:

Sentiment Analysis

3.0

Tagging

4.0

Reporting & Statistics

4.0

[See all features](https://www.softwareadvice.com/customer-experience/discovertext-profile/#key-features)

### Basic

$1,000.00/month

[See full pricing details](https://www.softwareadvice.com/customer-experience/discovertext-profile/#pricing-and-plans)

### Product: Accern

[Accern](https://www.softwareadvice.com/artificial-intelligence/accern-profile/)

5.0

[(1)](https://www.softwareadvice.com/artificial-intelligence/accern-profile/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

Accern empowers domain experts and business analysts to extract the most accurate insights from massive streams of unstructured text data–including news, social media, industry reports and internal documents—with the Accern NoCodeNLP Platform, within minutes. Accern offers pre-built AI/ML/NLP solutions to minimize time to value and maximize ROI for equity research, credit risk, M&A activity, ESG performance, insurance claims, fraud prevention, sanctions monitoring and more. Recognized as the first No-Code NLP Platform-as-a-Service (PaaS) and industry leader with the highest accuracy scores, Accern also enables data scientists to customize end-to-end AI/ML/NLP workflows with BYO datasets, taxonomies, models and pre-integrated dashboards and DSML platforms. In production at companies like Allianz, William Blair and Mizuho Bank, Accern accelerates innovation by enhancing existing models and enriching BI dashboards. Headquartered in New York City, Accern is backed by Fusion Fund, Mighty Capital, Shasta Ventures and Tribe Capital. Learn more at https://accern.com/.... [Read more](https://www.softwareadvice.com/artificial-intelligence/accern-profile/)

### Best rated features:

Machine Learning

5.0

Sentiment Analysis

5.0

Search/Filter

5.0

[See all features](https://www.softwareadvice.com/artificial-intelligence/accern-profile/#key-features)

### Product: Kapiche

[Kapiche](https://www.softwareadvice.com/qualitative-data-analysis/kapiche-profile/)

5.0

[(1)](https://www.softwareadvice.com/qualitative-data-analysis/kapiche-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Kapiche is a feedback analytics platform that analyses unstructured customer feedback data, empowering users to deliver better insights more quickly and positively impact their companies. The solution allows users to combine multiple data sources and analyze 1,000s of customer feedback responses in minutes. It requires no setup, no code frames, and no manual coding.... [Read more](https://www.softwareadvice.com/qualitative-data-analysis/kapiche-profile/)

### Best rated features:

Document Extraction

4.0

[See all features](https://www.softwareadvice.com/qualitative-data-analysis/kapiche-profile/#key-features)

### Basic

$2,650.00/month

[See full pricing details](https://www.softwareadvice.com/qualitative-data-analysis/kapiche-profile/#pricing-and-plans)

### Product: OpenText Analytics Cloud

[OpenText Analytics Cloud](https://www.softwareadvice.com/bi/opentext-magellan-profile/)

5.0

[(1)](https://www.softwareadvice.com/bi/opentext-magellan-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

OpenText Magellan is a predictive analytics platform powered by artificial intelligence (AI) and machine learning. The platform is designed to help businesses across various industries make data-driven decisions by combining self-service analytics and real-time access to big data. Reports and dashboards can be created using both structured and unstructured data imported from enterprise data management platforms and third party systems. Features of OpenText Magellan include machine learning model creation, data crawlers, natural language processing (NLP), data visualization, algorithm customization, data connectors, and more. Reports and analytics can be used to better understand customers, partners, employees, sales, incidents, and other metrics that affect business performance.... [Read more](https://www.softwareadvice.com/bi/opentext-magellan-profile/)

### Basic

$0.01

[See full pricing details](https://www.softwareadvice.com/bi/opentext-magellan-profile/#pricing-and-plans)

### Product: Netigate

[Netigate](https://www.softwareadvice.com/crm/netigate-profile/)

4.60

[(25)](https://www.softwareadvice.com/crm/netigate-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute surveys, and to collect and manage feedback from multiple sources - surveys, public reviews, support centre conversations, web forms, point-of-sale and on-site surveys, and more - all in one place. It uses secure AI and Generative AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows of text in an Excel file. Most importantly, it enables you to take concrete actions to improve the experiences of your customers and employees. Netigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, data management, and data privacy. Our customers are banks, healthcare providers, online and in-store retailers, utilities, hospitality businesses, and more. They appreciate: - How quickly they can get started with Netigate - often in just a few days - The flexibility of reporting, which adapts to the needs of different stakeholders - How easy it is to manage and analyse feedback in more than 120 languages - The measurable impact, including up to 3x higher NPS - And the assurance that customer and employee data is managed according to the strictest European regulations. If you regularly handle thousands of pieces of customer and employee feedback in different languages, or if you want to prioritise customer and employee experience, Netigate helps you place the voices of your customers and employees at the centre of your business.... [Read more](https://www.softwareadvice.com/crm/netigate-profile/)

### Best rated features:

Surveys & Feedback

5.0

Customer Experience Management

5.0

NPS Survey Structure

4.7

Survey Builder

4.3

### Worst rated features:

Skip Logic

1.0

Multi-Channel Distribution

3.0

Third-Party Integrations

3.0

Data Analysis Tools

3.5

[See all features](https://www.softwareadvice.com/crm/netigate-profile/#key-features)

### Basic

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/crm/netigate-profile/#pricing-and-plans)

### Product: Chattermill

[Chattermill](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/)

4.52

[(25)](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love. Here's why we're different: We unify customer data across 50+ integrations. Chattermill’s AI model was built specifically for CX. Our platform delivers actionable insights to help you make informed decisions. We provide exceptional customer support and industry expertise when you need it. We make CX a revenue-driving function for your business.... [Read more](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/)

### Best rated features:

Data Import/Export

5.0

Predictive Analytics

5.0

Natural Language Processing

5.0

Trend Analysis

5.0

### Worst rated features:

Workflow Management

2.0

Customer Segmentation

3.0

Chat/Messaging

3.0

[See all features](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/#key-features)

### Product: Centralpoint

[Centralpoint](https://www.softwareadvice.com/crm/centralpoint-profile/)

4.56

[(9)](https://www.softwareadvice.com/crm/centralpoint-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Centralpoint, by Oxcyon, featured in Gartner's Magic Quadrant for Digital Experience Platforms and by 451 Research, is a Microsoft-based platform that installs on-premise, in the cloud, or hybrid. It is an N-Tiered, highly scalable, roles-based solution used by Ericsson, Samsung, the US Congress, FedEx, the City of Tallahassee, Tacoma, and many others — as enterprise-grade intranets and as private, secure login portals for employees, partners, and clients. Centralpoint has evolved with its clients. For years it has aggregated disparate structured and unstructured data automatically via scheduled Data Transfer routines, enriching metadata and powering federated, roles-based search, portals, and reporting. Today it integrates that same governed data with AI — agnostically across OpenAI, Anthropic, and Gemini — for a full solution set, building a hybrid index (semantic, natural-language, and lexical) and redacting sensitive data before any model sees it, with full audit logging. The message is simple: aggregate, transform, and modernize your data for ADA compliance, records retention, and enhanced search — with out-of-the-box AI integration using any LLM of your choice. For qualified opportunities, Oxcyon will build a live, functional proof-of-principle on your own data prior to engagement... free of charge.... [Read more](https://www.softwareadvice.com/crm/centralpoint-profile/)

### Best rated features:

Data Import/Export

5.0

Mobile Access

4.0

Electronic Signature

4.0

Web Forms

3.0

[See all features](https://www.softwareadvice.com/crm/centralpoint-profile/#key-features)

### Basic

$500.00/month

[See full pricing details](https://www.softwareadvice.com/crm/centralpoint-profile/#pricing-and-plans)

### Product: Repustate

[Repustate](https://www.softwareadvice.com/customer-experience/repustate-profile/)

4.0

[(1)](https://www.softwareadvice.com/customer-experience/repustate-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Repustate is a natural language processing (NLP) software designed to help businesses in the banking, healthcare, finance, hospitality and other sectors gain insights into unstructured data across documents and survey responses. It allows managers to utilize various techniques including lemmatization and grammatical constructs to assign sentiment scores across social media posts, documents and product reviews. The platform offers text mining functionality, enabling marketers to collect data in CSV or XLS formats and determine positive, negative and neutral feelings. Repustate lets managers collect and interpret competitors’ data from networking sites and news articles to conduct competitive analysis. Additionally, it provides a named entity recognition module, which helps teams identify and classify names and locations of companies in a specific text. Repustate allows operators to extract semantic insights from audio, image and video content. Pricing is based on monthly subscriptions and support is extended via phone, email, chat and knowledge base.... [Read more](https://www.softwareadvice.com/customer-experience/repustate-profile/)

### Best rated features:

Sentiment Analysis

5.0

Customizable Fields

4.0

Topic Classification

4.0

Reporting/Analytics

4.0

### Worst rated features:

Data Extraction

3.0

Text Analysis

4.0

Reporting/Analytics

4.0

Topic Classification

4.0

[See all features](https://www.softwareadvice.com/customer-experience/repustate-profile/#key-features)

### Basic

$199.00/month

[See full pricing details](https://www.softwareadvice.com/customer-experience/repustate-profile/#pricing-and-plans)

### Product: Sinequa

[Sinequa](https://www.softwareadvice.com/bi/sinequa-profile/)

4.0

[(1)](https://www.softwareadvice.com/bi/sinequa-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Sinequa is a cloud-based enterprise search platform, which helps large organizations across healthcare, finance, manufacturing and government sectors discover and collect relevant information and insights from a variety of sources. The platform provides a library of connectors and built-in converters to handle content in different formats. It helps professionals determine and extract information from unstructured data using multiple text mining, auto-categorization or tagging capabilities. Sinequa’s cognitive search platform lets data scientists manage issues about multiple languages, high data volume or update frequencies. Its administrative interface allows users to configure settings based on business profiles, sponsored links, the relevance of data sources and more. Sinequa offers integration with Microsoft Azure, Microsoft Teams and various other third-party platforms. Pricing is available on request and support is offered via phone and documentation.... [Read more](https://www.softwareadvice.com/bi/sinequa-profile/)

### Product: Gavagai

[Gavagai](https://www.softwareadvice.com/product/113658-Gavagai/)

4.33

[(3)](https://www.softwareadvice.com/product/113658-Gavagai/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Gavagai is a text analytics solution that helps businesses of all sizes collect, analyze and visualize customer feedback, reviews and other data on a unified platform. It enables managers to organize textual data using conditional filters and search functionality, generate progress reports and automate various recurring tasks such as booking meetings. responding to customer queries, and more. Features of Gavagai include data storage, workflow management, data import/export, notifications and more. The platform allows organizations to analyze survey responses and evaluate customer satisfaction scores in real-time. Additionally, it offers a reporting module, which enables administrators to gain insights into topic modelling, sentiment analysis and data visualization via analytics and graphs. Gavagai comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Freshdesk, Slack, SurveyMonkey, Intercom, Zendesk and more. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/product/113658-Gavagai/)

### Basic

€120.00/month

[See full pricing details](https://www.softwareadvice.com/product/113658-Gavagai/#pricing-and-plans)

### Product: import.io

[import.io](https://www.softwareadvice.com/business-performance-managemen/import-profile/)

4.31

[(13)](https://www.softwareadvice.com/business-performance-managemen/import-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Import.io enables businesses from SMB to enterprise to automate website data extraction from any web page. The solution provides teams like IT, market research, data scientists, marketing, and business intelligence/competitive intelligence with timely, high-quality data sets. Import.io’s Web Data Integration treats the entire web data lifecycle as a single integrated process where extraction, preparation, integration and analysis can occur in a single environment, providing more data quality and control. Data collected can be viewed and structured, cleansed and organized, visualized and analyzed all within the platform. The data collected can be prepared within the platform then integrated into other systems or processes. By simply entering a URL, Import.io identifies information from a web page and transforms the page content into a structured format. The platform can collect images, data from lists, nested categories, hidden content and follow pagination structures like get more, next or infinitive scrolling to ensure all data is gathered. Available as a SaaS or DaaS offering, Import.io serves both individuals or team effort, as well as the large-scale managed data service need for those who just want the data. Pricing for the SaaS offering is per month, or per year. Phone and online support are available.... [Read more](https://www.softwareadvice.com/business-performance-managemen/import-profile/)

### Best rated features:

Data Extraction

5.0

API

5.0

Alerts/Notifications

4.0

Data Transformation

4.0

[See all features](https://www.softwareadvice.com/business-performance-managemen/import-profile/#key-features)

### Basic

$299.00/month

[See full pricing details](https://www.softwareadvice.com/business-performance-managemen/import-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/category/4785-text-mining/?page=2)

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